Manitowoc Crane Care is the world’s most advanced service and support program. Designed to provide continuous support through Manitowoc products lifecycle, Manitowoc Crane Care offers global access to parts, service, technical assistance and training for every Manitowoc Crane product, 24 hours a day, 365 days per year.
Parts ordering
Manitowoc Crane Care operates major parts and warehousing facilities around the world, from which we provide genuine OEM parts to original equipment specifications.
Customer Accessible Parts eXpress (CAPX) and D3 electronic catalogs assist customers in locating parts quickly from their electronic parts manuals.
Parts may be ordered via direct purchase order (only applies to approved Government accounts).
Parts may be ordered via Government credit cards only.
Orders may be placed by contacting the Manitowoc Crane Care Government / Military Parts Support Team via email or telephone (see contact info below)
E-mail:Government.partssupport@Manitowoc.com
Stacy Beck
Government Account Representative
Monday-Friday 8 a.m.- 5 p.m.
717.593.5962 (Outside office hours, please call1-888-499-7278for assistance)
Warranty
Manitowoc Crane Care has a comprehensive Warranty Claim Process that ensures a prompt reply to address warranty issues as they arise.
- The claim process begins with the end user requesting a warranty claim through a local Manitowoc Cranes dealer. The local dealer would then request a warranty claim number from Manitowoc Crane Care and fill out a claims form fully identifying what the problem is as well as the parts affected and submit it to Manitowoc Crane Care Warranty Department.
- The warranty claim is received by Manitowoc Crane Care and entered into the warranty system where it is reviewed to determine what action(s) are required.
- The claim may be processed for immediate payment.
- Additional information may be requested to make a determination of the claims validity.
- The claim may be declined.
- Parts may be authorized for return for evaluation. Once parts are returned and evaluated, the claim may be paid or declined.
As will be noted, the warranty process flows through a Manitowoc dealer and is not submitted directly by the end user to Manitowoc Crane Care.
In those instances where there is no dealer in the area, or when a dealer is not able to provide service support due to the location of the equipment, the user would:
Service
Our service technicians and technical support staff are skilled, knowledgeable experts who understand the unique needs of crane owners. Our network of global distributors has been assembled to provide every customer with fast, efficient field repair services, no matter how remote the location. For government/municipal product service, call 888-499-7278. From the menu select Option 1, Option 1, Option 2.
Training
On-site or online, Manitowoc Crane Care is the innovative leader in advanced crane industry training. With more professional instructors than all other competitors combined, our training builds a better understanding of operating systems, components, maintenance and repair of all our product brands - Grove, Manitowoc, National Crane, Potain and Shuttlelift- from beginner to master levels. Click here to view training information...
Technical publications
Parts catalogs, operator handbooks and service manuals supply government customers with comprehensive repair parts and field service information. View and download publications...