Retrofit Inquiry Request Form

Please complete this form and press the submit button at the bottom.

Required fields are indicated by an asterisk *

Request Number 21552012-164430

Subscription Details
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Subscription Options
Select One *

Option Definitions:
Full Service - Selecting this system option provides abilities to monitor machine operation / determine functional utilization / receive messages and alerts when machine is in work / create and print flexible reports to meet individual needs / receive maintenance recommendations / receive news updates via website
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Proposed Country(s) of Operation
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Hold Ctrl key to select multiple countries.
Acceptance *
By selecting I accept states; I, the undersigned, having read and understood the terms and conditions of the CraneSTAR product warranty, and agree to abide by said terms and conditions.
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Vehicle Information (Other)
CraneSTAR available features

Full Service Features

  • Machine Identification data (Brand, model number, serial number)
  • Machine Location (GPS positioning coordinates)
  • Machine Location Mapping w/ historical data
  • Virtual Work Job-site Perimeter (Geo-Fence) set-up
  • Virtual Work Job-site Perimeter (Geo-Fence) violation alerts
  • Virtual Machine Hour Reading w/ historical data
  • Engine Management data
  • Fuel Management data
  • Virtual Event Messaging (crane conditions faults & alerts)
  • Critical Alerts (craning operation load management messages)
  • Event & Alert Messaging history
  • Crane Utilization data
  • Quick Reports (Total engine hours, Start-ups, Shutdowns, GPS)
  • Customized Reports (created by user)
  • Maintenance management (Preventative, Repair, History)
  • Service Planner management (based on factory service schedule)
  • Crane Utilization trends / cost management recommendations
System Limitations

Any or all of the following limitations may have an impact on the safe use of the CraneSTAR products and services. These limitations must be carefully studied and fully understood by the User and acceptance of these Terms and Conditions by the User explicitly implies this to be the case. Manitowoc Crane Care strongly advises against any safety critical use that of the Services without the use of an appropriate and reliable backup service or procedures. Nor should the Services be used as the sole means of providing transactional information that may have a monetary impact on an individual or business.

 

  • Disruption of services
    Manitowoc Crane Care makes use of 3rd party infrastructure and services such as, inter alia, GSM networks, GPS constellations, electricity suppliers and internet service providers. The availability of services of any or all of these 3rd party infrastructure and service providers cannot be guaranteed. Nor can Manitowoc Crane Care guarantee the availability and service levels of its own equipment, infrastructure or services.
  • Area coverage of GSM
    CraneSTAR currently makes use of the global GSM/GPRS network(s) as its primary means of communication between the Product and the Services. As such, communication is not limited to a specific GSM/GPRS coverage area but is provided worldwide.
  • Factors affecting GPS reception
    Satellite reception is affected by poor installations, atmospheric conditions, time of day and signal shadows by buildings and/or natural relief features such as mountains. In addition, the actions of the service providers of GPS services may also affect the accuracy and/or availability of the Service to provide geographical locations of vehicles.
  • Reliability of Event Notifications
    The Event Notifications offered by the Service will provide the User with notifications of vehicle conditions such as low engine oil pressure, over speeding of preset limits, driving outside of preset locations and others.
  • The reliability of delivery of such Event Notifications is mainly affected by the performance of the GSM network at any point in time. During busy or peak GSM traffic times, delivery Event Notifications may be significantly delayed or even discarded. Poor installations and specific vehicles may also affect the ability of the Product to reliably sense any specific event.
  • Retention of vehicle usage data
    The Product was designed to retain a certain amount of vehicle usage data in its memory. However, such usage data will not be kept indefinitely, nor can Manitowoc Crane Care provide any warranties against its corruption within the TCU the Product. Once such vehicle usage data is uploaded to the CraneSTAR database as a report the data is purged from memory; CraneSTAR (TCU) will attempt to store unsent vehicle usage data for a period of approximately 3 months until confirmation is received. Thereafter such vehicle usage data may be erased. Manitowoc Crane Care also does not provide any warranties to the safekeeping of such data within the stated three month period.
  • General limitations
    There are several other factors that may also adversely affect the availability and accuracy of the Services such as environmental conditions, battery condition (vehicle and that of the Product), quality of the installation and the actual usage profile (such as inactive period between use) of the Product and Service.
 Processing Request